Terms of Service

These Terms of Service ("Terms") govern your use of the website and freight forwarding services provided by 17049854 CANADA INC., operating as Swift Shipping ("Swift Shipping", "we", "us", "our"). By requesting a quote, making a booking, or otherwise engaging our services, you agree to these Terms.

1. Services

Swift Shipping operates as a non-vessel-operating freight forwarder. We arrange international transportation of vehicles, general cargo, and personal effects from Canada to overseas destinations via ocean carriers we do not own or operate. We may also provide ancillary services including pickup, warehousing, documentation preparation, customs export declarations, and coordination with destination customs brokers.

2. Quote validity and acceptance

• Quotes are valid for 7 days from issue date unless otherwise stated
• Acceptance occurs when you confirm the quote via the customer portal or in writing AND make the required deposit
• We reserve the right to update quotes for shipments not accepted within the validity window
• All amounts are in Canadian dollars (CAD) unless explicitly stated otherwise

3. Deposit, payment, and cancellation

• Deposit: 30% of the quoted amount is required to secure your sailing slot. Balance is due before release of original Bill of Lading or upon delivery (depending on shipment).
• Payment methods: credit card (via Stripe), Interac e-Transfer, or wire transfer.
• Cancellation before warehouse intake: full refund of deposit.
• Cancellation after warehouse intake but before vessel loading: deposit retained to cover documentation, inspection, and unwinding of carrier booking.
• Cancellation after vessel loading: not refundable; ocean freight portion is paid to carrier on your behalf and non-recoverable.
• Late payments: may delay release of Bill of Lading and incur storage fees at port.

4. Your obligations

You agree to:

• Provide accurate, complete, and truthful information including cargo value, contents, ownership, and consignee details
• Not ship prohibited goods including: weapons, ammunition, hazardous materials (without separate written agreement and proper documentation), narcotics, counterfeit goods, currency, or items in violation of Canadian export law or destination-country import law
• Hold valid ownership of the cargo or written authorization from the legal owner
• Comply with all applicable laws, including CBSA export requirements and destination-country import requirements
• Pay all duties, taxes, fees, fines, and penalties levied at the destination (these are NOT included in your quote unless explicitly stated)
• Provide accurate consignee identification — clearance delays caused by mismatched IDs are your responsibility

5. Limitation of liability

Our liability for any loss or damage to cargo is governed by the carriage of goods conventions applicable to the relevant ocean voyage, including the Hague-Visby Rules where applicable, typically capping carrier liability at approximately SDR 666.67 per package or SDR 2 per kilogram, whichever is higher. We strongly recommend you purchase separate all-risk marine cargo insurance covering the full declared value of your shipment.

To the maximum extent permitted by law, Swift Shipping's liability is limited to the lesser of: (a) the applicable Hague-Visby cap; (b) the freight charges paid to us for the affected shipment; or (c) the actual documented loss. We are not liable for indirect, consequential, special, or punitive damages including lost profits, business interruption, or diminished value.

Force majeure events including but not limited to weather, port strikes, customs holds, war, epidemic, government regulation, vessel mechanical failure, or carrier delay are not the responsibility of Swift Shipping, though we will use commercially reasonable efforts to mitigate impact.

6. Insurance

Cargo insurance is not included in our base freight quote unless explicitly added. We can arrange all-risk marine insurance through partner brokers; you may also use your own insurance provider. Without insurance, recovery in the event of loss or damage is limited as described in Section 5.

7. Customs and duties

Destination customs duties, taxes (VAT, GST, sales tax), port handling fees, inspection fees, and storage fees at the destination port are the responsibility of the consignee. We provide indicative estimates in good faith but cannot guarantee final customs assessments. Disputes with destination customs authorities must be handled directly between the consignee and that authority.

8. Claims

Claims for loss, damage, or shortage must be filed in writing to admin@swiftshipping.ca within:

• 3 calendar days of cargo discharge at destination port for visible damage
• 14 calendar days for non-visible / concealed damage
• 9 months for loss claims under Hague-Visby

Claims must include: booking reference, supporting documentation (photos, surveyor reports, invoices), and a clear statement of the amount claimed. We will respond within 30 days.

9. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Any dispute arising under these Terms shall first be addressed via good-faith negotiation. If not resolved within 30 days, disputes shall be referred to binding arbitration in Oakville, Ontario, under the Ontario Arbitration Act, 1991, or to the Ontario Superior Court of Justice at our election.

10. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted at the top of this page with a new effective date and emailed to active customers. Continued use of our services after the effective date of a change constitutes acceptance.

11. Contact

See also: Privacy Policy · Cookie Policy