Terms of Service

These Terms of Service ("Terms") govern your use of the website and freight forwarding services provided by 17049854 CANADA INC., operating as Swift Shipping ("Swift Shipping", "we", "us", "our"). By requesting a quote, making a booking, or otherwise engaging our services, you agree to these Terms.

1. Services

Swift Shipping operates as a non-vessel-operating freight forwarder. We arrange international transportation of operable (running) motor vehicles from Canada to overseas destinations via ocean carriers we do not own or operate. We do not currently accept general cargo or household goods / personal effects. Non-operable vehicles are handled separately through our partner network rather than at our standard rates, tell us the condition when you request a quote and we will price it accordingly, or tell you if we cannot move it. We may also provide ancillary services including pickup, warehousing, documentation preparation, customs export declarations, and coordination with destination customs brokers.

2. Quote validity and acceptance

• Quotes are valid for 7 days from issue date unless otherwise stated
• Acceptance occurs when you confirm the quote via the customer portal or in writing AND make the required payment
• We reserve the right to update quotes for shipments not accepted within the validity window
• Quotes are shown in USD with the CAD equivalent alongside; all charges are processed in Canadian dollars (CAD)

3. Deposit, payment, and cancellation

• Payment: 100% of the quoted amount, that is the full quoted amount, is payable on acceptance. Swift Shipping does not commit container or vessel space with a carrier or broker until your payment has cleared.
• Sharing a container, and cancelling before a sailing is confirmed: a 20ft container carries one vehicle and a 40ft carries two, so a shared container depends on a second vehicle for the same lane and timeframe. Where you would rather not wait for one, Swift Shipping will quote a 20ft container for your vehicle alone, priced separately: a container to yourself is a different service from a shared one and carries its own price. You may cancel and receive a full refund of everything you have paid, on request and without deduction, at any time before Swift Shipping confirms your sailing.
• Payment methods: Interac e-Transfer (send to admin@swiftshipping.ca with your booking reference in the transfer message), or wire transfer.
• Cancellation before we confirm your sailing: full refund.
• Cancellation after we confirm your sailing but before vessel loading: we retain a reasonable amount to cover documentation, inspection, and unwinding of carrier booking, and refund the remainder.
• Cancellation after vessel loading: not refundable; ocean freight portion is paid to carrier on your behalf and non-recoverable.
• Late payments: may delay loading and your sailing, and incur storage fees at port.
• Unpaid balances, lien, and abandonment: Swift Shipping holds a general lien on your cargo and all related documents for any unpaid charges (freight, storage, or other fees owed). If an amount remains unpaid after the vessel's arrival, and after we give you written notice and a reasonable opportunity to pay, Swift Shipping may withhold release of the Bill of Lading and, if the amounts owed are still not paid, may sell or otherwise dispose of the cargo to recover them, returning any surplus to you and holding you responsible for any shortfall. Destination storage, demurrage, and disposal costs on cargo that is unpaid or unclaimed are the customer's responsibility.

4. Your obligations

You agree to:

• Running condition: your vehicle must be able to drive under its own power, forward and in reverse, so it can be driven into and out of the shipping container at warehouse intake. A weak or dead battery that needs a jump-start (boost) is acceptable; a vehicle that cannot move under its own power (one that must be towed, pushed, or winched) is not. If a vehicle arrives unable to drive on its own, Swift Shipping may at its sole discretion refuse intake (payment refunded) or re-quote with additional handling charges before proceeding. We may refuse any cargo at intake that materially differs from what was declared in the quote request.
• Provide accurate, complete, and truthful information including cargo value, contents, ownership, and consignee details
• Not ship prohibited goods including: weapons, ammunition, hazardous materials (without separate written agreement and proper documentation), narcotics, counterfeit goods, currency, or items in violation of Canadian export law or destination-country import law
• Hold valid ownership of the cargo or written authorization from the legal owner
• Comply with all applicable laws, including CBSA export requirements and destination-country import requirements
• Pay all duties, taxes, fees, fines, and penalties levied at the destination (these are NOT included in your quote unless explicitly stated)
• Provide accurate consignee identification, clearance delays caused by mismatched IDs are your responsibility

5. Limitation of liability

Our liability for any loss or damage to cargo is governed by the carriage of goods conventions applicable to the relevant ocean voyage, including the Hague-Visby Rules where applicable, typically capping carrier liability at approximately SDR 666.67 per package or SDR 2 per kilogram, whichever is higher. We strongly recommend you purchase separate all-risk marine cargo insurance covering the full declared value of your shipment.

To the maximum extent permitted by law, Swift Shipping's liability is limited to the lesser of: (a) the applicable Hague-Visby cap; (b) the freight charges paid to us for the affected shipment; or (c) the actual documented loss. We are not liable for indirect, consequential, special, or punitive damages including lost profits, business interruption, or diminished value.

Force majeure events including but not limited to weather, port strikes, customs holds, war, epidemic, government regulation, vessel mechanical failure, or carrier delay are not the responsibility of Swift Shipping, though we will use commercially reasonable efforts to mitigate impact.

6. Insurance

Cargo insurance is not included in our base freight quote, and we do not sell, place or arrange it. Buy all-risk marine cargo cover from your own licensed insurance broker before the vehicle sails; we will give them any shipment details they need. Without insurance, recovery in the event of loss or damage is limited as described in Section 5.

7. Customs and duties

Destination customs duties, taxes (VAT, GST, sales tax), port handling fees, inspection fees, and storage fees at the destination port are the responsibility of the consignee. We provide indicative estimates in good faith but cannot guarantee final customs assessments. Disputes with destination customs authorities must be handled directly between the consignee and that authority.

8. Claims

Claims for loss, damage, or shortage must be filed in writing to admin@swiftshipping.ca within:

• 3 calendar days of cargo discharge at destination port for visible damage
• 14 calendar days for non-visible / concealed damage
• 9 months for loss claims under Hague-Visby

Claims must include: booking reference, supporting documentation (photos, surveyor reports, invoices), and a clear statement of the amount claimed. We will respond within 30 days.

9. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Any dispute arising under these Terms shall first be addressed via good-faith negotiation. If not resolved within 30 days, disputes shall be referred to binding arbitration in Oakville, Ontario, under the Ontario Arbitration Act, 1991, or to the Ontario Superior Court of Justice at our election.

10. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted at the top of this page with a new effective date and emailed to active customers. Continued use of our services after the effective date of a change constitutes acceptance.

11. Storage, and vehicles left with us

We hold your vehicle free of charge for 14 days from the date it arrives at our warehouse. That window covers normal loading and sailing schedules.

After that, storage is charged per vehicle per day at the rate we give you in writing before any charge begins, from the first day after the free period ends. Storage does not begin while a delay is ours: if we are waiting on a sailing, a container, or our own paperwork, the clock does not run.

If a vehicle is left with us and we cannot reach you, we will write to you at the address and email on your booking before charging storage or taking any further step. Where the law requires notice to you or to anyone with a registered interest in the vehicle, such as a finance or lease company, we will give that notice in the form and within the time the law requires. Nothing in these Terms shortens a notice period the law sets.

You remain the owner. We do not sell, dispose of or take title to a vehicle except through the process the law provides, and only after the notices above.

12. Contact

See also: Privacy Policy · Cookie Policy